Refund Policy

At Aurora Digest, we want to ensure you have enough time to evaluate our terminal before committing financially. This Refund Policy outlines how we handle trials, allocations, and subscriptions.

1. 14-Day Free Trial

All new professional and institutional tier subscriptions come with a 14-day trial period. You will be required to enter your payment details to initiate compute allocation, but you will not be charged if you cancel before the 14-day period concludes.

2. Subscription Charges

If you do not cancel your subscription before the end of the 14-day trial, your designated payment method will be charged automatically for the billing cycle you selected (monthly or annually). All subscriptions auto-renew until canceled through your parameters.

3. No Refunds for Partial Periods

Because we offer a fully featured 14-day trial, we do not offer refunds for charges once they have been processed. If you cancel your subscription, the cancellation will take effect at the end of your current paid billing cycle. You will retain full access to Aurora Digest features until that cycle concludes. We do not provide prorated refunds for partially used months or years.

4. How to Cancel

You can cancel your subscription at any time directly from your Aurora Digest delivery parameters. Simply navigate to your account settings and manage your billing allocation.

5. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns regarding payments. If you notice a billing discrepancy, please contact us immediately so we can investigate the charge.

6. Contact Us

If you have any questions regarding your billing or this Refund Policy, please contact us at support@auroradigest.com.